Should you not be satisfied with our products, please contact us immediately. You may return your purchases within 30 days of receipt either for a full reimbursement or replacement of product(s). The Sustainability Shoppe Inc. reserves the right to refuse a return of product or reimbursement solely based on its discretion. Call us at 416.574.6866 for your Return Authorization (RA) number. No new product(s) or reimbursement will be honoured by The Sustainability Shoppe Inc. without your RA number. Shipping expenses are not refunded.